Jordan Maureen Hay
2507 East Mercer --
Seattle, WA 98112
(206) 726-0121 (h) --
- 6.5 years experience building and managing Amazon.com's website.
- 5 years experience managing technical teams to tight schedules.
- Strong track record of growing technical leaders.
- Internal drive to understand and improve the customer experience.
- Pending Patents for work at Amazon.com on Gift-Click and 1-Click Dropdown.
2PTL (2 Pizza Team Leader) Seller Feedback & Trust, Amazon.com, Seattle, WA.
Responsible for both the technology, customer experience, and the
business of evaluating the trustworthiness of third party sellers at
Amazon.com. Doubled the feedback participation rate. Deployed
feedback systems to 5 additional countries. Responsible for quaility
of incoming hires company-wide as a member of the "bar raiser"
interviewing program. Conducted over 250 interviews from March 2003 -
March 2005. Served as interim director of Platform Trust managing a
team of 60+ engineers, managers and investigators for 3 months.
[April 2004 - present]
2PTL (2 Pizza Team Leader) Product Merchandising, Amazon.com, Seattle, WA.
Responsible for both the technology and the business of merchandising
products at Amazon.com. Product Merchandising drives one-third of
Amazon's website traffic. Migrated detail page to Perl/Mason/Pub-sub
platform. Improved backorder experience for apparel. Performance
tuned product display page to cut page latency by two-thirds. Managed
a team of 6-8 indidual contributors, including developers, a designer
and a technical program manager.
[April 2003 - April 2004]
Web Developer Manager, Amazon.com, Seattle, WA.
For one and a half years, I managed a team of 4 web developers which
specialized in developing and releasing large features and areas of
the site. We created the kitchen, photo, and wireless phones
websites. We built features including the comparison engine. For the
next two years, I managed the web developers on the Consumer Ordering
and Self Service team. We owned new development and operational
support for the Shopping Cart, Order Pipeline, and Your Account
features. In both positions, I was responsible for performance of my
direct reports including weekly one-on-ones and yearly performance
evaluation. I was also responsible for technical oversight of the
group, and part of the company wide planning processes. Mentored 4 former direct reports to management
[Jan 2000 - April 2003]
Web Developer, Amazon.com, Seattle, WA.
Developed dynamic websites using proprietary run-time programming
language. Major contributor to books bestseller section,
auctions site, and
holiday site in 1998 & 1999. Lead for launch of the toys site. Member of committee
on site standards. Developed first set of templates for internal xml
content management system. Co-creator of modular display system which
allowed us to dramatically reduce the size of our code base while
maintaining the same high level of website support and flexibility.
[July 1998 - Jan 2000]
Swarthmore College, Swarthmore, PA.
Graduated with High Honors in June 1998. Received B.A. in Economics
with a minor in Irish Literature and a concentration in Computer